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SOC 43-4051·Office & Administrative Support
Customer Service Representatives
Median wage
$48,870
10-yr outlook
+3.5%by 2032
Openings / year
19,828
Workers in NY
145,100
How pay grows with experience
Customer Service Representatives — typical pay by experience
Annual wages statewide: starting out, typical (median), and experienced.
| Category | Value |
|---|---|
| Starting out (entry) | $38,069 |
| Median (typical) | $48,870 |
| Experienced | $61,572 |
Source: Occupational Employment and Wage Statistics (NYSDOL / U.S. BLS via data.ny.gov)
Where it pays most across New York
Median pay for this occupation by region. Select a region for its full profile.
Customer Service Representatives — median pay by region
Regional median annual wage, highest first.
| Category | Value |
|---|---|
| New York City | $51,106 |
| Long Island | $50,522 |
| Hudson Valley | $48,195 |
| Western New York | $46,566 |
| Capital Region | $46,297 |
| Central New York | $45,834 |
| Finger Lakes | $44,742 |
| Mohawk Valley | $44,484 |
| Southern Tier | $44,027 |
| North Country | $41,210 |
Source: Occupational Employment and Wage Statistics (NYSDOL / U.S. BLS via data.ny.gov)
A realistic next step
Higher-paying roles in the same field
Jobs in the same field (Office & Administrative Support) that pay more than this one. A plain “same field, higher pay” guide — not a skills-match score.
- Medical Secretaries$49,123 median (+$252)
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$50,257 median (+$1,386) · +11.1% by 2032
- New Accounts Clerks$50,317 median (+$1,447) · +2.5% by 2032
- Financial Clerks, All Other$50,914 median (+$2,044)
- Information and Record Clerks, All Other$51,292 median (+$2,422) · +18.9% by 2032
- Billing and Posting Clerks$52,727 median (+$3,856) · +15.0% by 2032
Ways in
Lower-paying roles in the same field
Jobs in the same field (Office & Administrative Support) that pay less than this one — often earlier-career roles or a way in.
- Bill and Account Collectors$48,741 median (−$130) · +3.1% by 2032
- Correspondence Clerks$48,683 median (−$187) · −2.3% by 2032
- Weighers, Measurers, Checkers, and Samplers, Recordkeeping$48,625 median (−$245) · +1.2% by 2032
- Word Processors and Typists$48,337 median (−$533) · +1.2% by 2032
- Order Clerks$48,020 median (−$850) · −1.4% by 2032
- Shipping, Receiving, and Traffic Clerks$46,833 median (−$2,037) · −0.1% by 2032
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